Shipping Policy
Last updated: January 1, 2026
At Embody Renewal, we are committed to delivering your order reliably, safely, and with full transparency. This policy explains where we ship, how long delivery takes, shipping costs, tracking information, and how delivery issues are handled.
1. Shipping Locations
This shipping policy applies to orders shipped within the United States (50 states and Washington DC, excluding U.S. territories).
All orders are fulfilled from our partner warehouse in Asia, allowing us to offer high-quality products at competitive prices while maintaining tracked delivery and U.S.-based customer support.
2. Order Processing
Orders are processed within 1–3 business days after payment confirmation.
Orders placed before 18:00 (MST) are usually processed the same or next business day. Orders placed after this time are processed on the next business day.
Orders are processed and dispatched Monday to Friday, excluding public holidays.
Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking number and courier link.
3. Shipping Costs
We offer free tracked shipping on all orders.
There is no minimum order value required.
All prices displayed on our website include handling and delivery costs. No additional shipping, packaging, or processing fees will be added at checkout.
4. Delivery Times
Estimated delivery times for U.S. orders are as follows:
Processing time: 1–3 business days
Shipping (transit) time: 5–8 business days
Estimated total delivery time: 6–11 business days
Delivery times are estimates and may vary due to courier operations, customs processing, or regional factors.
5. Carrier Services
U.S. deliveries are primarily handled by USPS or an equivalent trusted national courier.
All shipments include full tracking from dispatch to delivery.
6. Tracking Your Order
Once your order has been dispatched, you will receive a tracking number via email.
Tracking information is typically available within 24 hours after dispatch.
You can track your order at any time using the “Track Your Order” page in the footer of our website.
7. Delays, Customs, and Delivery Issues
We work with reliable logistics partners to ensure smooth delivery. However, occasional delays may occur due to customs processing, courier disruptions, or high-demand periods. These factors are outside our control.
Please ensure your shipping address is entered correctly at checkout. We are unable to issue refunds or replacements for orders that fail to arrive due to incorrect or incomplete address details.
If you experience any delivery issues or delays beyond the estimated delivery timeframe, please contact our customer support team so we can assist.
8. Missing or Lost Packages
If your order has not arrived within 14 business days after the estimated delivery window, please contact us at:
Email: info@embodyrenewal.com
Please include your order number in your message.
Once the courier confirms a package as lost, you may choose between a free replacement or a full refund to your original payment method.
9. Contact Information
Business Name: Embody Renewal
Address: 30 N Gould St #50316, Sheridan, WY 82801, United States
Email: info@embodyrenewal.com
Phone: (307) 650-2968
Opening hours: Monday to Friday, 08:00–18:00 (MST)
Response time: Within 24–48 hours (business days)