Shipping policy
Shipping Policy
Last updated: 10/12/25
At Embody Renewal, we’re committed to delivering your orders as smoothly and affordably as possible. Please review our shipping policy below to understand how we process and ship your purchases.
Fulfillment Partners
To provide our customers with the best selection and reliable delivery, Embody Renewal partners with trusted fulfillment centers and suppliers. Depending on product availability and your location, some items may ship directly from our U.S. or international fulfillment partners. This approach allows us to offer competitive prices and consistent quality while maintaining careful oversight of every order.
We continuously monitor our fulfillment partners to ensure products meet our standards and arrive on time.
Processing Time
We work hard to process your orders quickly.
Orders are processed and shipped within 1–4 days.
Please note that processing time is separate from shipping time.
Shipping Times
Shipping times are estimates, and begin once your order has been dispatched.
Once your order has been processed and shipped, delivery typically takes 6–11 days.
We use a variety of carriers to ensure the best possible delivery times based on your location. Tracking details will be emailed to you as soon as your order ships. Once your order is transferred to the shipping carrier, responsibility for delivery passes to the carrier. However, if your order is lost, damaged, or delayed, please reach out to us at info@embodyrenewal.com. We'll work with the carrier to resolve the issue whenever possible. We continuously monitor our carriers' performance to ensure timely delivery, and we'll assist you promptly if there are any unexpected delays.
Shipping Costs
- Free shipping is available for all orders over $100.
- For orders under $100, a flat shipping fee of $9.99 applies.
Shipping costs are displayed at checkout before you complete your purchase.
Shipping Locations
We currently ship to customers within the United States only (50 states and Washington DC, NOT US territories).
Tracking Your Order
When you place your order, if you provide an email address, we’ll use it to communicate. Once your order has been placed, you’ll receive a confirmation email. When your order ships, you’ll receive another email with your tracking number and a link to follow your shipment’s progress. Please allow 1–3 business days for tracking information to update after dispatch. You will also receive emails for shipping updates.
If you check out using only a phone number and no email address, we’ll send an SMS confirmation, but you will not receive tracking updates by text.
Delayed, Damaged, or Defective Items
If your order arrives damaged or defective, please contact us immediately at info@embodyrenewal.com. We’ll provide instructions for returning the product, and we will pay for return shipping. Once we receive your return, we will investigate the damage, and you’ll be eligible for either a full refund or an exchange for the same item if possible, whichever you prefer. We reserve the right to refuse your return in cases of fraud, misuse, or other abuse.
If your order hasn’t arrived within 30 days, please contact us at info@embodyrenewal.com. So we can either give a full refund or an exchange for the same item if possible, whichever you prefer. Claims must be submitted to us within 60 days of your order date. We cannot provide a refund or exchange if the shipping company confirms delivery, or could not deliver your order due to an invalid or incorrect address.
Multiple Shipments
Some items may be shipped separately from different fulfillment centers to ensure the fastest delivery possible. If this happens, you’ll receive separate tracking information for each shipment.
Questions?
If you have any questions about shipping or delivery, please reach out to our team at info@embodyrenewal.com.
We’re happy to help!